Frequently Asked Questions
Everything you need to know about your Àerre beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.
Are your products cruelty-free and vegan?
Yes, Àerre is committed to ethical beauty. All of our products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If a product isn't the right fit for your skin type, you can return it for a full refund or exchange, provided at least 50% of the product remains.
Can I track my shipment once it has been sent?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.